To Disable for a Particular User 
  • Go to Account > User Management > User tab
  • Select User and click Edit
  • Here you will see a Two-Factor Authentication icon turned ON
  • click the toggle to turn that setting to OFF

**Note that after disabling 2FA this user's account will no longer be protected by SMS verification or notification when the account is accessed from another device. 


Disable for Entire Firm

To completely disable two-factor authentication for all users of the firm, 
go to Setup > Firm Settings > Firm Preferences.  Scroll down to Two Factor Authentication and locate the setting which is now ON. click the toggle to then turn it OFF