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Troubleshooting

Invalid Token Error Message
When adding a user in Cosmolex, the user will receive an email to create a password to login. When the user creates a password and clicks submit, they may c...
Fri, 16 Jun, 2017 at 4:27 PM
"OAuthException" Error Message
If you receive "Exception of type 'com.cosmolex.services.OAuthException' was thrown" error message, follow the steps below to resolve...
Tue, 20 Jun, 2017 at 9:33 AM
Application Not Found Error Message
When editing a matter in the edit matter window, you may come upon this error message, after clicking save: If you receive this message, go to S...
Thu, 27 Apr, 2017 at 11:25 AM
JSON Error Message
This error may come about when adding a new matter when synced with a document app. To resolve this issue: Go to Setup > Firm Settings > Apps ...
Mon, 19 Jun, 2017 at 9:45 AM
Clearing your Cache/Browsing History
Sometimes our support staff may recommend "clearing your cache" or browsing history.  This process is sometimes needed to view certain updates, o...
Wed, 16 Nov, 2016 at 3:28 AM
"This Webpage Is not Available" - 12/22/14
Many internet providers are currently having an issue which is effecting our site. We have submitted a ticket to them to resolve this issue as soon as possib...
Wed, 16 Nov, 2016 at 3:28 AM
Error: Node "" was not found in the collection Parameter name: node
This error may come about when printing an invoice. It has to do with the changes that were made in the invoice template, which is affecting the population ...
Wed, 19 Apr, 2017 at 9:08 AM
Error: Cannot create file or folder (When adding a Matter)
This error may occur when saving a new matter. It has to do with the client or file name containing restricted symbols. These restricted symbols are: \ ...
Wed, 16 Nov, 2016 at 3:28 AM
"OFX Security Unsupported" error upon statement import
Banks offer .ofx and/or .qbo as a format for their statements to be downloaded. While for most banks, you can import their file just fine, for some banks, yo...
Wed, 16 Nov, 2016 at 3:28 AM