When adding a user in Cosmolex, the user will receive an email to create a password to log in. When the user creates a password and clicks submit, they may come upon this message after clicking submit:


The cause of the issue is that there is a 2-hour window from the time the admin invited the user to when the user clicked the email link and created a password.

If a password is not created within the 2-hour window, the email link will be invalid.


To resolve this issue:

  • The admin would need to go into Account Management > select the user > Click Action > Reinvite User.
  • The user will then receive a new email where they can go ahead and create a password.