Sometimes our support staff may recommend "clearing your cache" or browsing history. 

This process is sometimes needed to view certain updates, or to just make your browser run more efficiently. 

Here are the steps to do so in the various browsers.



Internet Explorer

  • Go to the Setting Icon at the top right
  • Select Internet Options
  • On the General tab, under the browsing history section click Delete
  • On the next screen UNCHECK the first item which is "Preserve Favorites Website Data", leave the rest checked
  • Click Delete
  • Click OK
  • Close your browser, then reopen and log back into CosmoLex



Google Chrome

  • Go to the menu at the top right (3 vertical bars or 3 Dots)
  • Select "History"
  • Click "Clear Browsing Data" button
  • Select "Obliterate the following items from: The beginning of Time"
  • Leave check marks as is
  • Click clear browsing data
  • Close your browser,  then reopen and log back into CosmoLex



Mozilla Firefox

  • Go to the menu at the top right (3 vertical bars)
  • Select "History"
  • Click "Clear Recent History"
  • Time Range to Clear: Everything
  • Check "Offline Website Data", then "Clear Now"
  • Close your browser,  then reopen and log back into CosmoLex