You can waive any portion of an invoice.

To do this:
  • Click Matters in the side panel > select the requested matter.
  • Click "Details" at the top, or double-click the matter.

  • In matter details > click billing > click Invoice tab.
  • Select the requested invoice, and click "Action > Waive invoice"

  • In the Waive Invoice Balance window:

By default, the waive invoice balance function will apply a full discount to the remaining balance, leaving a balance of 0.00. If you want to waive only part of the balance, enter the desired amount next to "Apply Discount Of". The invoice balance will then update

"Previously Added Discounts" will display any other discounts/waives placed on this invoice.